• Leading luxury retailer
• Excellent package
• Career Opportunities

Our client is an international luxury brand, who is looking for a passionate customer service supervisor to join their team.

Responsibilities

• Meet and greet clients and carry out ad hoc administrative duties
• Perform frontline Customer Service operations
• Respond to customer feedback in a timely and professional manner
• Provide and process information in response to client enquiries, concerns and requests
• Resolve customer dissatisfaction and proactively build long term trust with clients

Requirements

• Degree holder with ideally 5 years experience in a customer service role
• Candidates with less experience will be considered as Customer Service Officer
• Good writing skills with a pleasant telephone manner essential
• Good spoken and written English and Chinese
• Strong problem solving and interpersonal skills
• Customer focused, high flexibility and able to work on shift