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  • A claims officer arranges settlement of claims made by clients against their policies.
  • They assess the validity of claims by interviewing clients or their representatives and obtaining evidence.
  • Insurance officers carry out clerical and other functions associated with insurance transactions.
  • There are two broad types of insurance: life insurance which can provide an investment and/or life and disability protection; and general insurance which can cover a variety of events and property (such as fire, water damage, theft of goods and property, marine cover, sickness, accident and liability cover).
  • Insurance Officers processes agents' and brokers' correspondence and determines actions to be taken and monitor balances of accounts and summarises reinsurance to determine outstanding risk
  • They reconcile accounts, maintain statistics and send notices of premiums due and forms concerning conservation or transfer of insurance
  • They advise agents or policy holders on technical matters relating to individual cases, process claims arising out of surrenders, maturities or the granting of loans
  • They assess sickness and accident claims and corresponds with policy holders and maintain and update computer records.

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