Singapore, All Singapore, Full Time
30 Jan, 2012
Video Conferencing Service Coordinator
Global Leader in Telecommunications
Singapore based
Our Client is the leading unified collaboration services provider with an integrated services offering including video conferencing, audio conferencing, web conferencing, streaming and video network management services and equipment.
Key Accountabilities/Responsibilities
Facilitate responses to and resolution of, client impacting incidents, requests, changes and events related to support of applicable conferencing services (e.g., serve as escalation point for Help Desk issues, respond to REM alerts, etc.).
Assist project manager with new room deployments, adhering to complex Room Deployment Process.
Handle SLA driven SMAC (small move/add/change) activities.
Perform initial set up of the CMA, including initial provisioning of policies, endpoints and or CMA users.
Handle add, change, or deletion to address book entries on a Polycom HDX 4000.
Handle change requests to codec configur
Job Category: Other