Aurion is a business on a growth trajectory. Part of the Chandler Macleod Group, Australasia’s second largest Workforce Management and Advisory company, Aurion is at the leading edge of payroll and HRIS technology. Due to rapid growth, several outstanding opportunities to join the Aurion team have become available.

As a Senior Aurion Support Consultant, you will leverage your Technical Support experience to provide specialist support to existing clients and Support Consultants, in order to resolve complex software configuration issues. With customer satisfaction as your primary aim, your responsibilities will include:

• Providing specialised technical support from a remote location either by telephone or email.
• Negotiating timeframes for solution implementation with clients and updating clients on progress during problem resolution.
• Resolving more complex technical issues that are escalated by Support Consultants and where applicable seek advice from Senior Technical Support staff.
• Determination and documentation of potential software defects for escalation to Development.
• Escalating process or project improvements to relevant parties within the organisation in order to enhance the current use of products or reduce incoming call volume.
• Continually learning, developing and maintaining knowledge and skill in supported products and in those products associated with support products, as required

You will have a strong knowledge of the Aurion system, solid experience in software fault resolution, outstanding communication and problem solving skills, and a genuine commitment to customer service.

You will be supported by an innovative and experienced management team, creative marketing, excellent product development and enhancement initiatives, and a proven implementation process.

If this sounds like you then APPLY NOW or call Hayley Urriola for more information.